Returns, Refunds & Cancellation Policy

Order cancellations can only be made before the product is dispatched from our store or warehouse.
The store or warehouse reserves the right to cancel any order if an item is out of stock or if there is suspicion of fraudulent activity regarding the order.

If any delivered items are found to be damaged or incorrect, they must be returned to the store or warehouse within 24 hours of successful purchase or delivery acceptance.

Common Return Situations:

Damaged or Broken: The item is crushed, ripped, or broken upon opening the package.
Defective Item: The product fails to turn on or does not function as expected.
Wrong Item Sent: You receive a different size, color, or model than what you ordered.
Missing Parts: The package is missing essential components required for using the item.
False Description: The product appears or behaves significantly differently from what was shown online.
Expired Goods: Food, skincare, or medicine arrives past its safe usage date.
Unwanted Gift or Purchase: The item is unopened, has tags, and adheres to store time limits.
Delayed Delivery: Products delivered later than the normal or estimated delivery time, particularly for perishable items.

Non-Cancellable / Non-Returnable Items:

Customized goods: Personalized or custom-made products cannot be cancelled once production has started.
Perishable items such as food, flowers, or opened personal care products are typically excluded from cancellation and return policies.
Final/Discount/Offer sale items.

If any products are returned within 24 hours of purchase or delivery, the refund will be processed following an inspection of the returned items, provided they meet the acceptable return criteria.
Refunds for returned products will be completed within 7 days after the physical collection of the items from the customer.
Refunds will be issued to the same payment gateway used by the customer.
Customers will receive a refund confirmation message via SMS.

Legitimate Reasons for Refund Denial:

Expired Return Window: Requests made after the specified store policy or legal return period has elapsed for non-defective items.
Altered or Damaged Condition: Products returned in a damaged, washed, worn, broken state, or lacking original packaging, serial numbers, or tags due to misuse by the buyer.
Exempt Product Categories: Sales involving strictly non-returnable items such as opened software, custom-made products, hygiene-sensitive innerwear, or perishables/food, unless they are defective.
Change of Mind on Final Sale: Items sold as "Final Sale" or "As-Is" without structural defects or description discrepancies.
Lack of Proof of Purchase: The buyer fails to provide a valid bill, receipt, or order confirmation ID to verify the transaction.

For any grievance redress & customer support, please contact JC MART Customer Care through any of the following channels: